Greetings,
CRITICAL UPDATE: Our method of using IP forwarding to mitigate DNS delays fell apart yesterday and its no longer providing for any type of reliable service. The IP forwarding is either failing to connect or often connecting to the wrong IP address. We are having to halt its use and that means everyone will have to update their DNS records with the new IP address assigned to your service. We apologize for this inconvienice, we are not sure what may have changed to cause this as we've used it for years without issue including migrating 1000+ websites in the past month prior to this happening.
We apologize for the short notice but due to a change in control of our colocation contract, we are being forced to change data centers after twenty years at the location. The main problem is our network service was not included in this transfer, and is being terminated at the end of the month . That is why this is such short notice and we deeply regret all inconveniences caused by this. Despite our best efforts, we were unable to be given enough time before our network service was terminated to switch to a new provider. We have already moved about half our customers over, but we are reaching the point where we have to start moving the servers that have too much data to transfer over the network. This includes all of our shared hosting customers and our larger virtual server customers.
The migration process will be as follows. We will power down and moving the server(s) to the new location. We expect this to take about 3 hours and once its at the new data center we will be bringing it back online and reconfiguring everyone with the new IP addresses and RDNS settings. We will also be forwarding the current IPs over to the new ones so that they'll continue to operate during the DNS changes. This will also give everyone who uses external DNS hosting some time to update their records. If you find your website services no longer working properly and are using external DNS hosting, such as with Cloudflare, please log into your cPanel account or server using alternate URLs and get your current IP address(es) and update them accordingly. Or you can contact us and we'll help you get that information as well.
We will be migrating the shared server cp3 starting tonight (January 22nd) at 11PM CST and cp4 on Saturday night and we'll go from there. We also are experiencing severe weather taking place in the region - like tonight it will be getting to -12F (-23C) and this can impact our schedule as well.
Please follow this announcement for updates. Thank you in advance your patience and understanding while we go through these changes in our service.
UPDATES (All times are CST -6GMT):
Jan 22 11:00 PM: We are powering down the server cp3 for transfer.
Jan 23 1:00 AM: cp3 has been moved and powered back up. We are now reconfiguring the server and accounts with the new IP addresses.
Jan 23 4:00 AMT: We have finished reconfiguring cp3 with the new ip addresses and have setup IP forwarding for the old IPs.
Jan 26 1:30 AM: We are powering down the server cp4 for transfer.
Jan 26 4:30 AM: cp4 has been moved and powered back up. We are now reconfiguring the server and accounts with the new IP addresses.
Jan 26 7:00 AM: We have finished reconfiguring cp4 with the new IP addresses and have setup IP forwarding for the old IPs.
Jan 28 1:45 AM: We are powering down the server cp13 for transfer.
Jan 28 4:15 AM: cp13 has been moved and powered back up. We are now reconfiguring the server and accounts with the new IP addresses
Jan 28 8:15 AM: We have finished reconfiguring cp13 with the new IP addresses and have setup IP forwarding for the old IPs. This was the server with the most dedicated IPs so we apologize for the time it took to reconfigure everyone on it.
Jan 29 2:00 AM: We have powered down the remaining 2 VPS servers for transfer.
Jan 29 4:15 AM: We have moved the two VPS servers and are reconfiguring them with the new IP addresses.
Jan 29 11:00 AM: We have completed the initial IP changes and are working with customers to fix all issues.
Jan 30 2:00 AM: We are now powering down the remaining cloud servers for transfer.
Jan 30 6:00 AM: We have moved the final two KVM servers and are reconfiguring them with the new IP addresses.
Jan 30 8:00 AM: We have ran into problems with our IP forwarding no longer able to keep the existing IPs working for these and all migrated servers. We are having to investigate this.
Jan 30 10:00 PM: We are having to give up on trying to use IP proxies to keep websites online, everyone with external DNS have to migrate. We will resume reconfiguring these servers with the new IPs as soon as possible.
Jan 31 10:00 PM: We have started migrating the last services out of 350 in order to remove our equipment from the location.
Jan 31 11:00 PM: We have now shut down the server that was handling most of the remaining IP forwarding services as part of the shutdown.
Feb 1 1:15 AM: The last equipment was powered down, ending 21 years of an online presence at this location.
Netwisp Support Team
Thursday, January 22, 2026
